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Refund Policy

 

At Taste Of Africa, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns Policy 

You have 7 days from the date of purchase to request a return. To be eligible, the item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by proof of purchase (receipt or order confirmation)​

Certain items are exempt from being returned, such as perishable goods, custom-made products, or items marked as final sale.

 Refund Policy

Once we receive and inspect your return, we will notify you of the status. If your return is approved, a refund will be processed to your original method of payment within 3 business days.

Please note:

  • Shipping costs are non-refundable unless the item was faulty or sent in error.

  • Refunds may take additional time to appear depending on your bank or credit card provider.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at toa.christchurch@gmail.com

Contact Us

To start a return, or if you have any questions about your refund, please contact us at:

Email: toa.christchurch@gmail.com
Phone: 03 351 3068
Address: 189 Idris Road, Strowan, Christchurch

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